Payment Plans and Extensions
If you’ve received a larger bill than usual, or simply need some help paying your current bill, we have a range of payment plan solutions available to support you.
Short term payment plans or an extension are best if you think you need a bit more time to pay your current or next bill, rather than needing ongoing financial support. Longer payment plans will be available if you continue to experience financial difficulties or are experiencing hardship.
Find out more about payment plans.
Ampol Energy Assistance
Our tailored customer hardship program, Ampol Energy Assistance, is designed specifically to support our customers who are experiencing hardship. If you think you’ll need ongoing support to pay your bills, please contact us so we can help.
Find out more about Ampol Energy Assistance.
Concessions and Rebates
There are a range of energy concessions or rebates available to customers to help manage energy costs. These will vary across states and your eligibility.
Find out more about concessions and rebates.
If someone in your household relies on life support equipment, you need to register this equipment with us so we can help you manage planned and unplanned interruptions.
Please contact us on 13 14 04 (Monday – Friday, 9am-6pm AEST) to register your premises with us as soon as possible.
Find out more about life support protections.