Concessions & Rebates

You may be eligible for a concession or rebate on your electricity bill if you hold a concession card or need help paying your bills.

QLD

The following information is specific to South-East Queensland. We’ll be updating this information as we expand our services to other locations.

You can use the information below to check your eligibility for different concessions and rebates, including by browsing our frequently asked questions. Otherwise, to find out more about other assistance you may be eligible for, visit Australian Government Rebates and Assistance and Queensland Government Energy Concessions.

How to register your concession details with us

You can enter your concession card details when you sign up to an Ampol Energy plan online, or you can call us on 13 14 04 (Monday – Friday, 9am-6pm AEST) to apply an eligible concession to your existing Ampol Energy account.

Cost of Living Rebate

What is the Cost of Living Rebate?

The Cost of Living Rebate is a government initiative to support households throughout the 2023-2024 financial year.

All residential energy customers in Queensland are eligible to receive the Cost of Living Rebate for their primary address.

How much is the Cost of Living Rebate?

If you are eligible for the Queensland Government’s annual Electricity Rebate (Electricity Rebate), you’ll receive a $700 Cost of Living Rebate on top of your Electricity Rebate of $372.20, bringing your total annual rebate to $1,072.20.  For more information on the Electricity Rebate, see below under ‘Electricity Rebate’.

All other Queensland residential customers automatically receive the $550 Cost of Living Rebate.

How will you receive the Cost of Living Rebate?

Residential customers will receive the Cost of Living Rebate as a credit applied to their bill as quarterly rebate payments, starting from 1 July 2023.

Will switching energy suppliers impact your Cost of Living Rebate?

You’ll still receive the Cost of Living Rebate if you switch energy retailers.

Electricity rebate

How much is the Electricity Rebate?

$372.20 per year (GST inclusive) paid on a daily basis.

Are you eligible?

The Electricity Rebate may be available to people who have any of the below:

  • Queensland Seniors Card
  • Services Australia or Department of Veterans' Affairs Pensioner Concession Card
  • Services Australia Health Care Card* (Electricity Rebate only)
  • Department of Veterans’ Affairs Gold Card (and receive the War Widow/er Pension or special rate TPI Pension)
  • Asylum seeker status—residents will need to provide their ImmiCard details (Electricity Rebate only).

* This includes holders of a Low Income Health Card Card and Ex-Carer Allowance (Child) Health Care Card.

To be eligible, you must be the electricity account holder and also live alone or share your principal place of residence with (only) any of the below:

  • Your spouse
  • Other people who hold a Services Australia or Department of Veterans' Affairs Pensioner Concession Card or Queensland Seniors Card
  • Other people wholly dependent on you
  • Other people who receive an income support or families payment from Services Australia who do not pay rent
  • Other people who receive an income support payment from the Department of Veterans’ Affairs and who do not pay rent
  • Other people who live with the cardholder to provide care and assistance, and who do not pay rent.

If you live in a caravan park or multi-unit residential building (e.g. apartment), you must also show that your electricity is paid, based on metered consumption.

Please note: holders of a Foster Child Health Care Card and Commonwealth Seniors Health Card are not eligible for the electricity rebate.

Home Energy Emergency Assistance Scheme

How much is the payment?

One-off assistance in paying your energy bill, up to $720 once every 2 years.

Are you eligible?

To be eligible you must be responsible for paying the outstanding bill and meet one of the following:

  • hold a current concession card, or
  • have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or the Department of Veterans' Affairs for details of the maximum income rate
  • be part of Ampol’s hardship program or on a payment plan.

You must also have experienced:

  • a substantial decrease in your household income (e.g. loss/decrease of employment hours, family separation), or
  • high unexpected expenses on essential items.

We may ask you to provide documents or receipts for repairs/purchases to verify this information.

You can find out more about this scheme here.

Life Support Concessions

You may be eligible for Life Support Equipment concessions and rebates offered by the Queensland State or Federal Government. You can find out more about Queensland Government’s electricity life support concession here.

Medical Cooling and Heating Electricity Concession Scheme

If you have a chronic medical condition, such as multiple sclerosis, autonomic system dysfunction, significant burns or a servere inflammatory skin condition, which is aggravated by changes in temperature, you may be eligible for help with your electricity costs. You can find out more about the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme here.