Family and Domestic Violence

We’re here to help.

If there is an immediate threat to your safety and wellbeing, please call 000.

What is family violence?

Family, or domestic, violence can happen to anyone. It’s not limited by age, gender, family circumstances, geographic location, religious belief or sexual orientation.

It can include the following types of behaviour:

  • Physical or sexual abuse
  • Emotional or psychological abuse
  • Economic abuse
  • Threats
  • Coercion, or
  • Any behaviour that controls or dominates other family members and causes them to feel fear for the safety and wellbeing of themselves or another member of their family.

However, family violence can take other forms, it’s not limited to those mentioned above.

How we can support you

We will prioritise your safety and wellbeing.

We’re committed to supporting you via a range of ways, whether that be additional account security, changing how we communicate with you or providing information around external support available to you and your family.

For more information on how we can support you, please see our Family Violence Policy.

More ways to find support

Financial Support

We understand that family violence is likely to impact your financial situation, which could include the ability to pay your energy bills.

We’ll extend all the provisions of our customer hardship program, Ampol Energy Assistance, to any customers who indicate that they’re affected by family violence.


Government Support Services

State and Territory Governments provides information, services and support for people impacted by domestic and family violence.

Other Support Services

1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.


Other support services include:

Other information


If you’re affected by family violence and would like to make a complaint in relation to your account, you can find out how to do that on our complaints page.

Frequently Asked Questions

You might have questions about your energy rates, moving home or paying your bills.

Our frequently asked questions might help.