Compliments & Complaints

Thank you for taking the time to provide your feedback to us.

If you have a compliment or complaint about Ampol fuel or convenience locations, please contact Ampol on 1800 240 398 (Monday – Friday, 8:30am-5pm AEST) or email .

If you have a compliment or complaint about Ampol Energy, please contact our Customer Service Team on 13 14 04 (Monday – Friday, 9am-6pm AEST) or email us

You can also write to us at Ampol Energy, GPO Box 4044, Sydney NSW 2001.

How we handle complaints

At Ampol Energy we're committed to receiving and resolving complaints in an accessible and transparent way.

First class customer service is a priority for us, as is the timely and positive resolution of customer complaints. We review all feedback to reinforce our commitment to continual improvement and make sure that learnings are used to help us deliver better customer outcomes.

All complaints will be handled in line with our Standard Complaints and Dispute Resolution Policy, which can be accessed here. Please get in touch with our Customer Service Team if you would like us to send you a copy of this policy.

Ombudsman Contact Details

If you're not satisfied with the outcome of your complaint, or the handling of your complaint by us, you can contact the respective Energy and Water Ombudsman in your state at any time to request a free and independent review.

You can find the Energy and Water Ombudsman contact details below for your state. However, we do hope you will contact us directly to allow us the opportunity to rectify any issues.

Australian Capital Territory

ACT Civil and Administrative Tribunal (ACAT)  

Telephone: (02) 6207 1740 

Post: GPO Box 370, Canberra ACT 2601 



New South Wales

Energy & Water Ombudsman NSW (EWON)  

NSW Freecall: 1800 246 545 

Freefax: 1800 812 291 

Post: Reply Paid 86550, Sydney South NSW 1234 




Energy and Water Ombudsman Queensland (EWOQ)  

Freecall: 1800 662 837 

Fax: (07) 3087 9477 


In person: Level 16/53 Albert Street, Brisbane City QLD 4000


South Australia

Energy & Water Ombudsman SA (EWOSA)

Freecall: 1800 665 565  

Post: GPO Box 2947 Adelaide SA 5001  

In person (strictly by appointment only): Level 11, 50 Pirie Street Adelaide SA 5000



Energy & Water Ombudsman TAS (EWOT)  

Freecall: 1800 001 170  

Fax: (03) 6173 0231 

Post: GPO Box 960 Hobart TAS 7001  




Energy & Water Ombudsman Victoria (EWOV)  

Freecall: 1800 500 509 

Freefax: 1800 500 549 

Post: Reply Paid 469, Melbourne VIC 8060 



Office of the Australian Information Commissioner

If you are not satisfied with a response from an organisation or agency in relation to your privacy complaint, you can then lodge a complaint with the Office of the Australian Information Commissioner (OAIC). See the OAIC website for details on how to lodge a complaint.