Your New Bill

More information about our new look bill

Introducing your new, simpler bill

We’re rolling out a new and improved bill! With a simpler design and a clearer layout, we hope you’ll find it easier to understand:

  • How much you owe
  • When payment is due
  • What your payment options are

Our handy bill explainer summarises what information you’ll see on each bill and where you’ll find it.

When will you see your new bill?

We’ll be introducing our new look bills in late September 2023. The first bill you receive after 30 September 2023 will be in the new design.

What can you expect to see?

View a sample bill in our bill explainer. Remember that this is an example only and won’t exactly match your bill.

Need more help with your bill?

Browse our frequently asked questions, or contact our friendly customer service team on 13 14 04 (Monday – Friday, 9am-6pm AEST).