Billing & Payments

Everything you need to know about understanding your bill or making a payment, all in one spot.

Paying your bill

You can pay your bill in several ways. You’ll also find all the available payment methods on your most recent bill from us.

Direct debit

Set up automated payments using your bank account, credit card or debit card by choosing Direct Debit as your preferred payment method when you sign up to Ampol Energy.

Already an Ampol Energy customer?

It's easy to set up a direct debit using the Ampol app. You just need to:

  1. Log into the Ampol app. Remember to use the same email address you used to sign up to Ampol Energy.
  2. Go to the 'Profile' tab and select 'Payment methods'
  3. Choose 'Set up payment method'
  4. Add your payment details (credit card / debit card / bank account)
  5. Read and agree to our Direct Debit Request Service Agreement and review our payment processing fees to complete your set up.

You can also change or remove your payment method within the Ampol app.

If you get stuck, simply call us on 13 14 04 (Monday - Friday, 9am-6pm Sydney time) and we'll be happy to help.

VISA, Mastercard or AMEX

To pay by credit card, please call us on 13 14 04 to make a secure credit card payment. To make a credit card payment, you’ll need to have your Customer Reference Number handy, which you’ll find on the bottom left hand side of the first page of your bill.

Remember, we don’t take Diners Club cards.


To pay by BPAY®, simply use the biller code 390609 and the payment reference number on the bottom right-hand side of your bill.


To pay by cheque or money order, post your payment and the payment slip of your bill to:

Ampol Energy

GPO Box 4044

Sydney, NSW 2001

In person

You can pay your bill at any Australia Post outlet. They’ll be happy to help.

Having trouble paying your bill? We can help.

We have a range of options available to help.

If you're experiencing financial difficulties and have spoken to us about Ampol Energy Assistance, Centrepay may also be available to you.

Understanding your bill

Having trouble understanding your bill? We can help.

Find out more about energy rates and how they appear on your bill or check out our handing bill explainer.

Delayed bills

Haven't received a bill in a while? Find out more about delayed bills.

Frequently asked questions

Not what you’re looking for? Browse our frequently asked questions.