Faults & Emergencies

If you require emergency medical assistance during a power outage or any other emergency, please call 000.

Power outages

The energy distributor in your area should be the first point of contact when reporting a power outage. Different companies distribute power to various locations across Australia.  

You can find your distributor's name in your energy plan or on your electricity bill under ‘Electricity distributor’. If you don’t have your distributor contact details on hand, you can find them on the Australian Energy Regulator website.  

Alternatively, you can contact us on 13 14 04 (Monday – Friday, 9am – 6pm Sydney time) and we can refer you to your distributor and give you their contact details.