Emergencies
If you require emergency medical assistance, please call 000.
In the case of an energy fault or outage, you can contact us on 13 14 04 (and choose option 1) or your distributor. Your distributor's contact details should be available on its website. The charge for a call to each of these numbers is no more than the cost of a local call.
Interested in other Ampol products and services? Find the right team here.
Translation services
If you require the assistance of an interpreter service, please call Ampol Energy Customer Service Team on 13 14 04 (Monday - Friday 9am-6pm, Sydney time) and we can organise this service for you.
No contact list
In accordance with the energy laws, we have and maintain a 'no contact list' in relation to our residential customers. If you wish to add your name and home address to that list, call us on 13 14 04 (Monday - Friday 9am-6pm, Sydney time) or email us and we will not market to you at your home or by post. You will remain on our 'no contact list' for two years, after which you will need to renew your request to stay on the list.
Switch to Ampol Energy
Want to become an Ampol Energy customer? Make the switch today. Or, if we don't currently service your region, join our waitlist, and be the first to know when you can switch your home electricity to Ampol Energy.